Shipping, Returns & FAQ
Shipping
Zoomark works with a fulfilment partner based in Durban, South Africa, who ships orders directly to you — we don't hold a separate warehouse of our own, which keeps our prices down.
- Orders are typically handed to our courier partner within 1–2 business days of payment confirmation.
- Delivery across South Africa usually takes 2–7 business days from dispatch, depending on your location (major centres are typically faster than rural areas).
- You'll receive tracking information by email once your order has shipped.
- Because your order ships directly from our fulfilment partner, the courier or sender name on the parcel may differ from "Zoomark" — this is expected and doesn't affect your order.
Returns & Refunds
If your item arrives faulty, damaged, or isn't what you ordered, contact us through our Contact page within 7 days of delivery with your order number and a photo of the issue, and we'll arrange a replacement or refund.
Because items ship directly from our fulfilment partner, please contact us before sending anything back so we can confirm the correct return process. Return timelines can take a little longer than a typical local return since stock isn't held on our own premises.
Change-of-mind returns are considered within 7 days of delivery, provided the item is unused and in its original packaging. A restocking or return freight fee may apply.
FAQ
Do you hold stock? No — we work directly with our fulfilment partner's warehouse, so orders ship as soon as they're confirmed rather than sitting in our own stockroom.
How do I track my order? You'll receive a tracking link by email as soon as your order is dispatched.
Do you ship outside South Africa? Currently we ship within South Africa only.
What payment methods do you accept? All payment options available at checkout are supported — you'll see the full list at checkout.
My item arrived damaged – what now? Contact us within 7 days with your order number and a photo, and we'll sort a replacement or refund.